Refund and Cancellation Policy

Effective date: 10 August 2026

1. Scope

This policy explains how Frontline Public School handles cancellation, failed transactions, duplicate payments and refund requests for school fees or other school payments made through an authorised online channel. Admission rules, fee schedules, written School notices and applicable law may contain additional requirements.

2. Cancellation Before Payment

A payment attempt may be cancelled before it is submitted to the payment provider by closing the payment page or returning to the School website. Once a transaction has been submitted, do not repeat the payment until its status is clear. A pending or failed attempt should not be treated as a completed payment.

3. Successful Payments

A successful fee payment is ordinarily final and is not cancellable or refundable after it has been verified, credited to the student's account or included in an issued receipt. An exception may be considered for a duplicate payment, an amount collected in error, or another case approved by the School after verification.

4. Failed or Pending Transactions

If your bank account is debited but the School payment page shows failed, pending or no receipt, allow the payment provider and bank time to complete their reconciliation. Do not make another payment immediately. If the amount is not automatically reversed or the payment status is not resolved within 7 working days, contact the School with the transaction details.

5. Duplicate or Erroneous Payments

Duplicate or erroneous payments are reviewed against the School's records and the payment provider's confirmation. After approval, the School may refund the verified excess amount to the original payment source or, where appropriate and permitted, adjust it against the student's outstanding fee account. Refund processing time depends on verification, the payment provider and the bank.

6. How to Request a Review

Send a request to fpsnawada@gmail.com with:

• Student name and admission number.
• Parent or guardian name and registered mobile number.
• Payment date, amount and payment mode.
• Transaction or order reference and the receipt number, if available.
• A clear description of the issue and relevant bank or gateway confirmation.

Never send your card number, CVV, PIN, password or one-time password by email or message.

7. Review and Processing

The School may request additional information and will review the request with its records and the payment provider. An approved refund is normally sent to the original payment source. The time taken to receive the amount depends on the bank or payment provider and is outside the School's direct control.

8. Contact Us